Welcome to our Help and Support page
Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.
To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.
• Booking Training Courses and Events
• Purchasing Services
This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
Supporting schools to obtain best value for money
Suntrap Forest Education Centre
High quality outdoor learning in Epping Forest or your school grounds
Supporting head teachers and governors to make the most of their workforce
WF Traded Services
Our ambition for traded services is to provide high quality, competitive services which support educational settings in improving attainment for children and young people. WF Traded Services is part of the overall support infrastructure within Waltham Forest council and plays an important part in responding to the demand from educational settings, alongside school-to-school services, teaching schools and the private sector. It is our aim to constantly improve the quality of our services, by driving up the overall quality of our service provision for the benefit of all children and young people in Waltham Forest and associated schools in other boroughs.
WF Online (http://wftradedservices.uk/) is the online, order management system where schools and educational settings can place orders for services (both annual subscription and pay as you go services) and access a range of training courses.
Our Customer Support team is available to assist you and can be used as your first point of call for general, website and finance related queries. Or download our customer user guides from the attachment section to the right of the page.
For help with logging in or using the WF Online system, or for general enquiries email:
firstname.lastname@example.org at any time or call 020 8496 2383 / 07814 929 342 during office hours
For finance and invoice-related queries email: email@example.com
You can browse our services below and
when you are ready to buy, simply login.