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Help and Support
Welcome to our Help and Support page

Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.

To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.

  • Booking Training Courses and Events

  • Purchasing Services

This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
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Training & Events

30 May
Safeguarding & Threshold workshop for PVI's
By attending the workshop you will: • Be able to demonstrate understanding of responsibilities to safeguard children • Be able to identify vulnerable children and young people as early as possible • Be able to identify the threshold criteria of different levels of intervention and the referral process • Be equipped to work in a coordinated way to help children before things reach to a crisis point. • Be able to identify the reasons for changes in legislation and policy • Be able to apply new learning in respect of the lessons of Serious Case Reviews and the impact of them upon practice • Be able to complete Our Family Journey Assessments, Team around the family meetings and Request for Help and Support forms.
04 Jun
Stress Awareness for Managers
For course information please contact Healthandsafety@walthamforest.gov.uk
04 Jun
Childminder Drop-in Training - Early Years SEND Plan (Session One)
The session will cover how to identify Special Educational Needs and Disability (SEND) early and putting in place effective support.
04 Jun
Childminder Drop-in Training - Early Years SEND Plan (Session Two)
The session will cover how to identify Special Educational Needs and Disability (SEND) early and putting in place effective support.
06 Jun
Childminder Drop-in:Chingford
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1.50 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.