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Help and Support
Welcome to our Help and Support page

Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.

To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.

  • Booking Training Courses and Events

  • Purchasing Services

This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
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Training & Events

16
16 Sep
Childminder Drop-in: Walthamstow
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1.50 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.
16
16 Sep
Early Years Designated Safeguarding Leads (DSL’S) in Early Years
• Responsibilities of the Designated Safeguarding Lead • Meeting Ofsted Requirements: What needs to be in place in my setting? • Sharing good practice: What works well in developing systems and procedures • The legal framework for safeguarding and the requirements of EYFS • Refreshing knowledge of types of abuse and possible indicators • The thresholds for intervention and making referrals • Best practice in responding to concerns, managing disclosures, recording and information sharing • The Child Protection Process: Case conferences and core groups • Strategies to support staff and raise awareness • Learning from reviews and understanding safeguarding risks • Safer working practice in the Early Years • Responding to allegations about people working with children An Introduction to Safeguarding course should have been attended within the last year if this is the participant's first time on a DSL course. Please note – Managers & Deputies should not attend together. If driving, please ensure you leave enough time to find a car parking space as these are very limited in the immediate area. Also, as a courtesy to other attendees and the training lead, please arrive in good time for a prompt start - if you arrive more than 15 minutes late you may not be admitted and you may be charged the full cost of the course (£150).
16
16 Sep
Childminder Drop-in Training- Together for Two’s (Session One)
The session will cover: • The impact of children’s surroundings • Fostering enabling environments • Creating spaces within the home
16
16 Sep
Childminder Drop-in Training- Together for Two’s (Session Two)
The session will cover: • The impact of children’s surroundings • Fostering enabling environments • Creating spaces within the home
16
16 Sep
Using the Pupil Register on the EYP HUB (For Childminders offering the FEEE)
This session will demonstrate how to effectively use the EYP Provider Hub Pupil Register to maximise FEEE funding with a highlight on using registration start and leaving dates when changing details in the “Funding Claims” section of a child’s record. It has come to our attention that some providers are changing details (hours of attendance, funding claims type etc..) without using start and leaving dates which has the potential of overwriting previous details which could result in providers getting less funding than they have delivered in a term.