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Help and Support
Welcome to our Help and Support page

Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.

To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.

  • Booking Training Courses and Events

  • Purchasing Services

This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
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Training & Events

25
25 Mar
Schools' Safeguarding Forum for Designated Safeguarding Leads (DSLs)
Networking forum for school DSLs to keep up to date on the latest safeguarding issues Receive safeguarding updates and briefings Network with other DSLs Reflect on and share best practice Meet the safeguarding partnership Receive support and development for DSLs
26
26 Mar
Childminder Drop-in:Leytonstone
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1.50 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.
28
28 Mar
Childminder Drop-in:Chingford
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1.50 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.
28
28 Mar
Childminder Drop-in Training– PREVENT Training (Session One)
The aims of the workshop are to: • Gain an overall understanding of the Prevent agenda and new Duty and your role within it • Develop your existing expertise and professional judgement to recognise individuals who may be vulnerable to radicalisation • Receive a clear picture of the risks and threats both nationally and at a local level • Develop knowledge and confidence to address grievances and misconceptions. • Gain a raised awareness of the key issues and how these can be tackled
28
28 Mar
Childminder Drop-in Training– PREVENT Training (Session Two)
The aims of the workshop are to: • Gain an overall understanding of the Prevent agenda and new Duty and your role within it • Develop your existing expertise and professional judgement to recognise individuals who may be vulnerable to radicalisation • Receive a clear picture of the risks and threats both nationally and at a local level • Develop knowledge and confidence to address grievances and misconceptions. • Gain a raised awareness of the key issues and how these can be tackled