• Multi-million pound capital investment will make Suntrap a Forest Centre for the future

  • 2019-20 Traded Services are live!

  • Summer Music Courses, Coming Soon!

  • Update, Changes to London Grid for Learning Annual Subscription Charges

  • Butchery and baking - Waltham Forest Cooks’ do it all!

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Help and Support
Welcome to our Help and Support page

Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.

To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.

  • Booking Training Courses and Events

  • Purchasing Services

This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
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Training & Events

24 Apr
FREE Teaching Cooking Confidently Training
By the end of the session, participants will have; • Considered the value and place of cooking activities in the primary curriculum and as part of a whole school approach to healthier food • Reviewed the Food For Life food education award criteria • Gained up to date information about health & safety issues • Explored a range of classroom organisation and teaching techniques for manageable and effective practical lessons • Practised a progressive approach to teaching food preparation skills • Had the opportunity to ask questions
25 Apr
Childminder Drop-in:Chingford
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1.50 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.
25 Apr
Governor Accreditation Programme - EXTRA
An opportunity for all governors to contribute to a facilitated discussion around the challenges and emerging issues, both locally and nationally, which impact on how governors perform their roles. This will include governance at both Trust Board and LGB level within MATs and also the maintained sector.
26 Apr
Child Protection & Safeguarding Workshop & Information Session for FEEE providers
This is a free half-day workshop session which will provide basic statutory compliance information, guidance and best practice to FEEE providers on: • LADO Service & Reporting Allegations • Managers’ & DSLs’ Roles & Responsibilities • Avoiding pitfalls • Safer Recruitment
27 Apr
Safeguarding and Child Protection Training for Childminders
• Roles and Responsibilities of Childminders for safeguarding and protecting children • Meeting Ofsted Requirements: What needs to be in place in my setting? • Sharing good practice: What works well in developing systems and procedures • The legal framework for safeguarding and the requirements of EYFS • Knowledge of types of abuse and possible indicators • The thresholds for intervention and making referrals • Best practice in responding to concerns, managing disclosures, recording and information sharing • What happens following a referral • Learning from reviews and understanding safeguarding risks • Safer working practice and managing allegations against professionals If driving, please ensure you leave enough time to find a car parking space as these are very limited in the immediate area. Also, as a courtesy to other attendees and the training lead, please arrive in good time for a prompt start - if you arrive more than 15 minutes late you may not be admitted and you may be charged the full cost of the course (£100).