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Help and Support
Welcome to our Help and Support page

Here we will feature copies of our brand new Customer User Guides available for download and we aim to provide answers to our customers commonly asked questions related to the purchasing of packages and services and with the booking of training courses and events.

To download our User Guides select the links below. These PDF guides can be downloaded and printed should you require. Both guides include contact details for our Service Providers should you have any questions or queries.

  • Booking Training Courses and Events

  • Purchasing Services

This first page tackles the subject of booking training courses and events whilst the next page relates to purchasing subscriptions, packages and pay as you go services. You can also find this page by selecting the Help and Support Purchasing Services link to the right of this text.
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Training & Events

13
13 Dec
Childminder Drop-in
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/policy/early-years/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.
13
13 Dec
Childminder Drop-in Training: All Talk Project – Typical Language Development (Session One)
The session will provide information about key milestones for speech, language and communication development to help Childminders develop their knowledge and skills.
13
13 Dec
Childminder Drop-in Training: All Talk Project – Typical Language Development(Session Two)
The session will provide information about key milestones for speech, language and communication development to help Childminders develop their knowledge and skills.
15
15 Dec
Paediatric First Aid Training for all Early Years Practitioners (2 saturday sessions)
A fun and interactive Paediatric First Aid course covering the requirements of OfSTED and the EYFS Framework. *Both sessions MUST be attended* The 2-session course (12 hours in total) is approved by the First Aid Industry Body (FAIB). This course is assessed more around practical ability and, although there is a theory assessment, this is written in such a way that it is easier for those with English as a second language to complete. This course meets the needs for the EYFS Framework in the same way as the Level 3 Qualification. The 2-session course can be physically strenuous at times and comfortable clothing should be worn. Please - no skirts or dresses as the course is practical and will involve some lying down. There is a one hour break for lunch on each day but lunch will not be provided - only refreshments. This course is renewed by re-taking a Paediatric First Aid course every three years. Please also read the attached policies before attending the course. Paediatric First Aid Course Syllabus includes: What is First Aid? Acts and Regulations Governing Paediatric First Aid Responsibilities of the First Aider in Early Years Settings Primary Assessment Secondary Assessment CPR for Adults, Children and Babies Seizures and Epilepsy Choking Asthma Hyperventilation Anaphylactic Shock Shock and Bleeding Circulation Issues Bone, Joint and Muscle Injuries Head Injuries Burns and Scalds in including Electric Shock Poisoning Effects of the Heat and Cold Childhood Ailments
08
08 Jan
Childminder Drop-in
This drop-in will provide childminders the opportunity to come together with their children to enjoy fun activities linked to their children’s learning and development and strengthen friendships and links between other local childminders. A childminding development worker from the Council will be running the session which will give all childminders regular access to support they may need. There is no charge for FEEE-registered minders but there is a small fee for non-FEEE-registered minders of £1 for their first child and 50p for each additional child. If you would like to know more about registering to offer the FEEE please visit The Hub - https://thehub.walthamforest.gov.uk/education-borough/becoming-a-childcare-provider-in-waltham-forest/feee-provider-process. On top of this we will be inviting professionals to attend these sessions. We recognise that childminders may sometimes find it hard to access services to support the needs of the children they care for. Therefore we will be inviting professionals such as Area SENCOs (Special Educational Needs Coordinators), Curriculum leaders, Speech and language therapists, Health visitors, Safeguarding advisors, Early Help advisors and FEEE officers to attend some of these drop-ins. A schedule of these visits will be available shortly.